{"id":10,"date":"2026-01-03T20:34:27","date_gmt":"2026-01-03T20:34:27","guid":{"rendered":"https:\/\/valyrox.com\/?page_id=10"},"modified":"2026-01-03T21:03:08","modified_gmt":"2026-01-03T21:03:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/valyrox.com\/en_US\/refund_returns\/","title":{"rendered":"POLITIQUE DE RETOURS"},"content":{"rendered":"

1. Champ d\u2019application<\/h2>\n\n\n\n

La pr\u00e9sente politique de retours et remboursements s\u2019applique \u00e0 l\u2019ensemble des produits achet\u00e9s sur le site Valyrox<\/strong>, marque sp\u00e9cialis\u00e9e dans les bijoux pour homme.<\/p>\n\n\n\n

Elle a pour objectif de d\u00e9finir les conditions dans lesquelles un client peut demander un retour ou un remboursement.<\/p>\n\n\n\n

2. Droit de r\u00e9tractation<\/h2>\n\n\n\n

Conform\u00e9ment \u00e0 la r\u00e9glementation europ\u00e9enne en vigueur, vous disposez d\u2019un d\u00e9lai de 14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif.<\/p>\n\n\n\n

Pour exercer ce droit, vous devez nous informer de votre d\u00e9cision par \u00e9crit via notre page de contact ou par e-mail.<\/p>\n\n\n\n

3. Conditions de retour<\/h2>\n\n\n\n

Pour \u00eatre \u00e9ligible \u00e0 un retour, le produit doit :<\/p>\n\n\n\n

    \n
  • ne pas avoir \u00e9t\u00e9 port\u00e9 de mani\u00e8re prolong\u00e9e et ne pas pr\u00e9senter de traces d\u2019usure ou de d\u00e9t\u00e9rioration<\/li>\n\n\n\n
  • \u00eatre retourn\u00e9 dans son emballage d\u2019origine<\/strong><\/li>\n\n\n\n
  • \u00eatre en parfait \u00e9tat, sans trace d\u2019usure ou de d\u00e9t\u00e9rioration<\/li>\n<\/ul>\n\n\n\n

    Les bijoux retourn\u00e9s incomplets, endommag\u00e9s ou pr\u00e9sentant des signes d\u2019utilisation ne pourront pas \u00eatre accept\u00e9s.<\/p>\n\n\n\n

    4. Produits non \u00e9ligibles au retour<\/h2>\n\n\n\n

    les boucles d\u2019oreilles ne sont pas \u00e9ligibles au retour lorsqu\u2019elles ont \u00e9t\u00e9 descell\u00e9es ou port\u00e9es, conform\u00e9ment aux r\u00e8gles d\u2019hygi\u00e8ne applicables<\/strong><\/p>\n\n\n\n

      \n
    • les boucles d\u2019oreilles, lorsqu\u2019elles ont \u00e9t\u00e9 port\u00e9es ou descell\u00e9es<\/li>\n\n\n\n
    • tout produit personnalis\u00e9 ou r\u00e9alis\u00e9 sur mesure<\/li>\n\n\n\n
    • tout produit retourn\u00e9 hors du d\u00e9lai l\u00e9gal<\/li>\n<\/ul>\n\n\n\n

      Ces exclusions s\u2019appliquent uniquement dans le respect de la l\u00e9gislation en vigueur.<\/p>\n\n\n\n

      5. Proc\u00e9dure de retour<\/h2>\n\n\n\n

      Avant tout retour, nous vous invitons \u00e0 contacter notre service client afin d\u2019obtenir les instructions n\u00e9cessaires.<\/p>\n\n\n\n

      En cas de r\u00e9tractation, les frais de retour restent \u00e0 la charge du client, sauf indication contraire ou erreur imputable \u00e0 Valyrox.<\/strong><\/p>\n\n\n\n

        \n
      • produit d\u00e9fectueux<\/li>\n\n\n\n
      • d\u2019erreur de pr\u00e9paration de commande imputable \u00e0 Valyrox<\/li>\n<\/ul>\n\n\n\n

        Dans ces cas, les frais de retour pourront \u00eatre pris en charge.<\/p>\n\n\n\n

        6. Remboursements<\/h2>\n\n\n\n

        Une fois le retour re\u00e7u et inspect\u00e9, nous vous informerons de l\u2019acceptation ou du refus de votre remboursement.<\/p>\n\n\n\n

        Si le retour est accept\u00e9 :<\/p>\n\n\n\n

          \n
        • le remboursement sera effectu\u00e9 via le moyen de paiement initial<\/strong><\/li>\n\n\n\n
        • le d\u00e9lai de traitement est g\u00e9n\u00e9ralement de 7 \u00e0 14 jours ouvr\u00e9s<\/strong><\/li>\n<\/ul>\n\n\n\n

          Les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf en cas d\u2019erreur de notre part.<\/p>\n\n\n\n

          7. Produits d\u00e9fectueux ou erreur de commande<\/h2>\n\n\n\n

          Si vous recevez un produit :<\/p>\n\n\n\n

            \n
          • endommag\u00e9<\/li>\n\n\n\n
          • d\u00e9fectueux<\/li>\n\n\n\n
          • non conforme \u00e0 votre commande<\/li>\n<\/ul>\n\n\n\n

            Merci de nous contacter dans les plus brefs d\u00e9lais apr\u00e8s r\u00e9ception, en joignant si possible des photos du produit concern\u00e9.<\/p>\n\n\n\n

            Nous nous engageons \u00e0 vous proposer une solution adapt\u00e9e : \u00e9change ou remboursement.<\/p>\n\n\n\n

            8. \u00c9changes<\/h2>\n\n\n\n

            Les \u00e9changes sont possibles sous r\u00e9serve de disponibilit\u00e9 des produits et du respect des conditions de retour.<\/p>\n\n\n\n

            Pour toute demande d\u2019\u00e9change, merci de contacter notre service client avant d\u2019effectuer le retour.<\/p>\n\n\n\n

            9. Responsabilit\u00e9<\/h2>\n\n\n\n

            Valyrox ne saurait \u00eatre tenue responsable :<\/p>\n\n\n\n

              \n
            • d\u2019un retour effectu\u00e9 sans notification pr\u00e9alable<\/li>\n\n\n\n
            • d\u2019un colis perdu lors du retour si celui-ci n\u2019est pas exp\u00e9di\u00e9 avec un suivi<\/li>\n<\/ul>\n\n\n\n

              Nous recommandons fortement l\u2019utilisation d\u2019un mode d\u2019exp\u00e9dition avec suivi.<\/p>\n\n\n\n

              10. Contact<\/h2>\n\n\n\n

              Pour toute question relative aux retours et remboursements, vous pouvez contacter notre service client via la page Contact<\/strong> du site Valyrox.<\/p>\n\n\n\n

              Nous nous engageons \u00e0 traiter chaque demande avec s\u00e9rieux et attention.<\/p>\n\n\n\n

              <\/p>","protected":false},"excerpt":{"rendered":"

              1. Champ d\u2019application La pr\u00e9sente politique de retours et remboursements s\u2019applique \u00e0 l\u2019ensemble des produits achet\u00e9s sur le site Valyrox, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"fofoumelachi@gmail.com","author_link":"https:\/\/valyrox.com\/en_US\/author\/fofoumelachigmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"1. Champ d\u2019application La pr\u00e9sente politique de retours et remboursements s\u2019applique \u00e0 l\u2019ensemble des produits achet\u00e9s sur le site Valyrox, […]","_links":{"self":[{"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":655,"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/pages\/10\/revisions\/655"}],"wp:attachment":[{"href":"https:\/\/valyrox.com\/en_US\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}